Dear Ali, Hope you’re well… I have been planning to send you this email sooner but was out of the country travelling for work purposes last week… I would like to take this opportunity to thank you for your professionalism whilst I was purchasing my BMW from The Elite Cars. It was a pleasure doing business with your company. Overall, I would like to provide the following feedback:
  • You were very knowledgeable about the car. You provided accurate information about the vehicle – specifically the BMW warranty and service plans
  • You provided meaningful information regarding the car loan and insurance
  • You ensured that the car was ready (on all fronts) for collection within 48 hours of me booking the car
  • You followed up continuously with all relevant parties and kept me well informed throughout the purchase process
  • You dealt with me in a friendly manner and made me comfortable in making the decision to purchase the car (you were not a typical pushy sales guy and  you actually took the time to listen to my requirements and make recommendations accordingly)
  • You provided me with all requested documents
  • Even after the purchase was completed, you followed up with me to see how things were going with my new BMW
I hope you will continue to provide this excellent service in the future should I require any further advice or support from yourself. The Elite Cars should be proud of the company culture as you are promoting for them and are lucky to have you as a member of their sales team. I will definitely consider recommending you within my network if anyone is looking to purchase a vehicle. Thanks,